Data at Rest
All datastores with customer data, in addition to cloud storage buckets, are encrypted at rest. Sensitive collections and tables also use row-level encryption.
This means the data is encrypted even before it hits the database so that neither physical access, nor logical access to the database, is enough to read the most sensitive information.
Encryption keys are managed using a Key Management System (KMS). KMS stores key material in Hardware Security Modules (HSMs), which prevents direct access by any individuals, including employees of Glowstick. The keys stored in HSMs are used for encryption and decryption using the KMS APIs.
Application secrets are encrypted and stored securely in a Secrets Manager and Parameter Store, and access to these values is strictly limited.
Data in transit
Glowstick uses TLS 1.2 or higher everywhere data is transmitted over potentially insecure networks.
All corporate devices are centrally managed and are equipped with mobile device management software and anti-malware protection. Endpoint security alerts are monitored with 24/7/365 coverage. We use MDM software to enforce secure configuration of endpoints, such as disk encryption, screen lock configuration, and software updates.
Secure Remote Access
Glowstick secures remote access to internal resources using a VPN.
Identity and Access Management
Glowstick uses a cloud based IAM to secure our identity and access management. We enforce the use of phishing-resistant authentication factors, using WebAuthn exclusively wherever possible.Glowstick employees are granted access to applications based on their role, and automatically deprovisioned upon termination of their employment. Further access must be approved according to the policies set for each application.
Glowstick provides comprehensive security training to all employees upon onboarding and annually through educational modules within Glowstick’s own platform. In addition, all new employees attend a mandatory live onboarding session centered around key security principles. All new engineers also attend a mandatory live onboarding session focused on secure coding principles and practices. Glowstick’s security team shares regular threat briefings with employees to inform them of important security and safety-related updates that require special attention or action.
Glowstick uses a risk-based approach to vendor security. Factors which influence the inherent risk rating of a vendor include:
Once the inherent risk rating has been determined, the security of the vendor is evaluated in order to determine a residual risk rating and an approval decision for the vendor.